• How do you package your cheesecakes for shipping?
• When can I expect shipment and delivery of my order?
• Why can’t I have your products delivered on Monday, Saturday or Sunday?
• What time will the order be delivered?
• What happens if the recipient is not home?
• Can I ship your product to another country (including Canada).
• If I order two items for the same address, can they be sent in one package at a less cost?
• Can I ship to Multiple Addresses?
• Can I order today for delivery in the future?
• Can I include a note with the package?
• Our Guarantee

How do you package your cheesecakes for shipping?

Our cheesecake are frozen, then wrapped with a heavy plastic. Then they go into a specially formed foam container that surrounds the cheesecake in 2 inches of insulation. There is also an ice pack included to ensure the product stays cool during transit. This insert then goes into a heavy corrugated container. We ship all of our products either UPS Second Day Air, or UPS Overnight Air. The cheesecake will thaw during shipment. It should be removed from the shipping carton and placed in refrigeration immediately to firm up prior to eating (or, in the case of Cheesecake on a stick, they should be placed in the freezer).

The packaging ensures that every item will arrive in perfect condition.

When can I expect shipment and delivery of my order?

When you check "REGULAR SHIPPING" (UPS Second Day Air) , or "EXPRESS SHIPPING" (UPS Overnight), this means that "WHEN" your order is shipped, it will arrive within 2 days or overnight.

We will email you with your UPS Tracking number on the day of shipment. Because you place your order on Monday and request "Overnight shipping" do not assume your order will be received on Tuesday. Keep in mind that we actually bake, (from scratch), freeze, package and ship your order here in our store. We have to bake that cake (a 24 hour process), Freeze the cake (at least 12 hours), then package and ship the cake by Wednesday so it is received by Friday. If it is Cheesecake on a stick, there is the added process of slicing, dipping and packaging the product. We are not a "FACTORY". We are a small business with 6-8 employees at any given time. Because of this, we can give you more personal service and keep very close tabs on the quality of our product. We do everything possible to keep all of our products on hand, but sometimes, especially around the holidays (Thanksgiving through Christmas), we cannot judge the amount of orders we will have, so it is possible that we will run out and it may be 2-3 weeks before your order leaves our store. We fill all orders in succession of that which they were received. In normal times however, you will most likely receive your order within the week. Also, you can request a specific date of receipt. If we cannot get it to by that time, we will let you know and try to work something out with you.

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Why can’t I have your products delivered on Monday, Saturday or Sunday?

We SHIP on Monday, Tuesday, and Wednesday to insure delivery before the weekend so your order is not setting in the warehouse, thawing, for 2 days.

What time will the order be delivered?

UPS has different delivery times in every city. It will depend on what other deliveries they have in the area in which the package is being sent. We have no control over delivery time and cannot request a specific time. If you choose "Overnight" shipping, it is guaranteed to be delivered by 3:00pm.

What happens if the recipient is not home?

FedEx will leave the package in a safe place at the address. Most of our shipments are left at the door. After you receive our email with the "Tracking number", the package should be received in 2 business days, (or the next day if that is the option you choose). Keep an eye out for it, or contact the person to whom you shipped the gift to be sure it has been received.

If you do not feel safe with this, we recommend that you ship to a business address, as generally there is somebody there all day to receive the package.

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Can I ship your product to another country (including Canada).

We apologize, but at this time, we are only able to ship in the 50 United States.

If I order two items for the same address, can they be sent in one package at a less cost?

Unfortunately, no. Each product has to go into it’s own specifically designed package. Our shipping charges are based on a particular size and weight. The exception is 2 boxes of 4, cheesecake on a stick.

Can I ship to Multiple Addresses?

If you would like to send product to several different addresses, the best thing to do would be to set up an account which will then "SAVE" the "Billing Information." Then, you can click "Fast Checkout" when you place each order. You will then only need to type in the "Shipping Information".

We are sorry for this inconvenience.

Can I order today for delivery in the future? (e.g. can I order the product for delivery on Wed or Thur of next week?)

Yes, you can order up to one year in advance of the shipping date.

Can I include a note with the package?

Yes you can. A gift message is included with our service.

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Our Guarantee

We guarantee that your order is in perfect condition when it leaves our store. If it is received within the 2 day delivery time, your product will arrive in excellent condition.

It will not be frozen when you receive it. It may be soft (The ice pack will be thawed by that time as well). Simply remove it from the shipping carton and place in refrigeration so it can firm up, or, if you have ordered Cheesecake on a stick, place them in the freezer for firming as they are meant to be a "Frozen Confection."

Exceptions to our guarantee would be if you provide us with an incorrect shipping address, and due to this the product arrives late, or is undeliverable as addressed. Therefore, PLEASE ...double check your shipping information before you place your order and make absolutely certain that you have entered the information correctly on your order form.